Privacy Policy | Casa Doce

Privacy Policy

Your privacy is important to us 💛

Last updated: January 2026

1. Information We Collect

At Casa Doce, we collect information that you provide directly when:

  • You contact us via WhatsApp or email
  • You make a purchase or inquiry about our products
  • You subscribe to our communications

This information may include your name, phone number, email address, and shipping address.

2. Use of Information

We use your information to:

  • Process and ship your orders anywhere in Colombia 🇨🇴
  • Respond to your inquiries and provide personalized service
  • Send you information about promotions and news (only if you authorize)
  • Improve our products and services

3. Legal Basis and Data Controller

The processing of your personal data is governed by Colombia’s Law 1581 of 2012, Decree 1377 of 2013, and other Habeas Data regulations. The Data Controller is Casa Doce, located at Calle 79 # 50 C - 07, third floor, Medellín (Antioquia), email productoscasadoce@gmail.com. We implement appropriate security measures to prevent unauthorized access, loss, misuse, or disclosure of your data.

4. Sharing Information

We do not sell or share your personal information with third parties, except when necessary to:

  • Process shipments (courier services)
  • Comply with legal obligations
  • Protect our rights and security

5. Cookies

Our website may use cookies to improve your browsing experience. You can configure your browser to reject cookies, although this may affect some site functionality.

6. Your Rights as Data Owner

As the owner of your personal data, under Colombia’s Law 1581 of 2012 you have the right to:

  • Know, update, and rectify your personal data
  • Request proof of the authorization granted for its processing
  • Be informed about how we use your data
  • Access your personal data free of charge
  • Revoke your authorization or request deletion of your data when no legal or contractual duty requires us to keep it
  • File complaints with the Superintendence of Industry and Commerce (SIC) for breaches of data protection regulations

7. Contact and Exercising Your Rights

To exercise any of these rights, revoke your authorization, or resolve questions about this policy, write to us at productoscasadoce@gmail.com or via WhatsApp. We will address your request within the timeframes set by Law 1581 of 2012.

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