FAQs
Frequently Asked Questions
Everything you need to know 💡
Do you ship to all of Colombia?
Yes! We ship to all municipalities in Colombia through safe and reliable carriers.
How long does it take for my order to arrive?
Delivery time is 3 to 7 business days, depending on your location. Main cities usually receive orders faster.
What payment methods do you accept?
We accept Bancolombia transfers, Nequi, Daviplata, and card payments through our secure gateway.
Do you have a physical store?
At the moment we are a 100% online store, which allows us to offer you better prices and shipping throughout the country.
How can I track my order?
Once your order is dispatched, we will send you the tracking number to your WhatsApp or email so you can follow it.
What do I do if my product arrives damaged?
Don't worry! Contact us immediately (within 48 hours) with photos of the product and we will manage the exchange or return.